At Silverback Publishing we want you to be happy every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not of satisfactory quality.

Please note that your return may require you to return the item at your own expense. Silverback Publishing will refund up to £20 for return postage costs. If you return a defective, damaged or incorrect item, you’ll be refunded for postage and packaging for delivery of the item to you, as well as your Import Fees Deposit, once your return is processed.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (please see clause 2 of our Conditions of Use & Sale for the full instructions on cancellation and further information on your right of cancellation). To exercise your cancellation right please contact us.

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products from Silverback Publishing within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition. To return an item please contact us

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

	Statutory Rights	Silverback Publishing Returns Policy (as set out by product category below)
Return period	14 days	30 days
Refund of costs of sending the item back to us if defective, damaged or incorrect item?	Yes	Yes
Refund of costs of sending the item back to us if cancellation?	No	No (unless Clothing & Accessories, see next row)
Refund of costs of sending the item back to us if Clothing & Accessories?	Yes	Yes
Refund of original delivery costs if defective?	Yes	Yes
Refund of original delivery costs if cancelled?	Yes, cheapest method	Yes, cheapest method

Returns Costs & Methods

Silverback Publishing will refund the cost of sending an item back to us if it’s defective, damaged or incorrect. If your return is not the result of a Silverback Publishing error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning.

Please note that certain types of items aren't eligible for cancellation or return under the Silverback Publishing returns policy. You can find out more in the Conditions of Use & Sale.

We won't accept the return of any software returned to us if it's been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

If you need to contact us by post, please write to:

For Silverback Publishing

Silverback Publishing, Woodbine Cottage, Beech Way, Bream, GL15 6NB, UK

*In order to ensure the fastest response time, please visit our contact page.